Privacy Policy
TIOSOS is committed to protecting your privacy and ensuring transparent data practices in all our B2B sourcing activities.
Last Updated: December 2024 | Effective Date: December 2024 | Contact: [email protected]
Introduction
TIOSOS ("we," "our," or "us") operates as a China-based sourcing and supply chain support partner for global B2B clients. This Privacy Policy explains how we collect, use, process, and protect your personal information when you interact with our services, website, or business operations.
We are committed to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European Union clients, and maintaining the highest standards of data security and transparency.
Information We Collect
Business Contact Information
- Company name and business details
- Name, title, and business email address
- Phone number and business address
- Product sourcing requirements and specifications
Technical Information
- IP address and device information
- Browser type and operating system
- Website usage patterns and preferences
- Communication logs and interaction history
How We Use Your Information
Legitimate Business Purposes
Cookies and Website Analytics
Essential Cookies
Required for basic website functionality and security.
Always ActiveAnalytics Cookies
Help us understand website usage and improve user experience.
OptionalCommunication Cookies
Enable contact forms and business communication features.
FunctionalCookie Management: You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality but will not affect our core B2B services.
Third-Party Services
Email and Communication
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Email Service Providers: Professional email hosting for business communications
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Contact Forms: Secure form processing for inquiries and service requests
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WhatsApp Business: Encrypted messaging for real-time client communication
Analytics and Security
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Website Analytics: Privacy-focused analytics to improve user experience
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Security Services: SSL certificates and DDoS protection
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Cloud Storage: Secure document and file sharing for project materials
Third-Party Data Processing
We only work with third-party services that provide adequate data protection guarantees. All service providers are carefully vetted for GDPR compliance and data security standards.
Your Rights and Data Protection
Under GDPR, You Have the Right To:
Access Your Data
Request a copy of personal data we hold about you
Rectify Inaccurate Data
Correct any incorrect or incomplete information
Erase Your Data
Request deletion of your personal information
Restrict Processing
Limit how we use your personal data
Data Portability
Receive your data in a portable format
Object to Processing
Opt-out of certain data processing activities
Data Retention and Security
Retention Periods
- • Active Business Relationships: Duration of service + 7 years
- • Inquiry Records: 2 years from last contact
- • Website Analytics: 26 months maximum
- • Email Communications: 5 years for compliance
Security Measures
- • SSL/TLS encryption for data transmission
- • Regular security audits and updates
- • Access controls and staff training
- • Secure backup and disaster recovery
International Data Transfers
Cross-Border Business Operations
As a China-based sourcing partner serving global clients, TIOSOS may transfer personal data internationally to provide our services effectively. This includes coordination with:
- Verified factories and suppliers in China
- International shipping and logistics partners
- Quality inspection and certification services
Protection Safeguards
Standard Contractual Clauses
EU-approved data transfer mechanisms with all international partners
Adequacy Decisions
Transfers only to countries with adequate data protection levels where possible
Additional Safeguards
Encryption, access controls, and regular compliance audits
Contact Us About Privacy
Data Protection Contact
Response Time: We respond to privacy requests within 30 days as required by GDPR.
Filing Complaints
If you believe we have not handled your personal data in accordance with data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.
EU Residents
Contact your local data protection authority or the European Data Protection Board (EDPB)
Other Jurisdictions
Contact the relevant data protection authority in your country or region
Preferred Resolution: We encourage you to contact us directly first so we can address your concerns promptly and effectively.
Policy Updates
When We Update This Policy
- Changes in data protection laws
- Updates to our business processes
- New service offerings or partnerships
- Enhanced security measures
How We Notify You
Website Notice
Prominent notification on our website for 30 days
Direct Communication
Email notification for material changes affecting your rights
TIOSOS - One Partner. One Clear Process. Transparent Privacy.
Building trust through responsible data practices in China sourcing.